Dealer Faucet Support

Dealer Process for any Faucet Malfunctions

DO'S

1) Please ensure client is original purchaser of faucet through proof of purchase
2) Please ensure faucet  has been  installed by a licensed plumber. If this is not the case, warranty will be null & void
3) Please direct your client to warranty certificate that accompanied their new Bristol faucet pre-installation  which outlines  phone number to call to speak directly with a Bristol specialist. (also available in showroom catalogue or on Bristol website)
4) To assist with a speedy resolution, please ask your client to take a photo or short video of the running faucet in order to email to Bristol for immediate assessment & proper diagnosis.
5) Please advise client that you will email Bristol providing client contact information & a brief outline of the issue as presented by your client
6) Please assure your client that a Bristol specialist will follow up with them within 24 hours
7) Please be assured that we will do everything in our power to come to a satisfactory resolution for your client



DO NOT'S

1) Do Not take back any faucet that has been installed
2) Do Not reimburse any client for faucet returns-the warranties are facilitated through Bristol Sinks & Faucets
3) Do Not pre diagnose faucet issues-Please leave this process in the hands of a Bristol specialist
4) Do Not provide any spare parts from showroom displays unless you have spoken to a Bristol specialist & been provided approval from Bristol to proceed with this resolution



We want to assure our dealers that your customers are our ultimate priority & we will do everything in our power to come to a speedy & positive outcome!


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